This policy constitutes a binding agreement between the user and the Followra platform, available through the official website followra.com, mobile applications, and the dashboard interface at dashboard.followra.com. By using any of our services, you agree to the terms outlined in this policy.
For any privacy-related inquiries, please contact: info@followra.com
First: The data we collect
Specialist (subscriber) data –
Full Name, Email Address, Phone Number
Professional Specialty, Certifications and Qualifications
Profile Photo
Clinic Address or Geographic Coverage Areas
Subscription and Billing Information
Patient data –
Name, phone number, and address (for home visits)
Medical history and treatment plan entered by the specialist
Dates of appointments and sessions
Payment and invoice details
Medical Center Data –
Center Name, Address, and Director’s Information
Information on Specialists Affiliated with the Center
Financial and Operational Statistics
Automatic data –
IP address, browser type, or device
Usage logs and login times
WhatsApp AI Chatbot conversation data
Second: How do we use the data?
Service Delivery: Appointment management, reminders, invoices, and dashboards
Artificial Intelligence: Processing patient conversations via WhatsApp for automated responses and appointment booking
Communication: Sending appointment notifications and reminders via WhatsApp
Improvement: Analyzing usage patterns to develop the service
Legal Compliance: Responding to legal and regulatory requirements
Third: Sharing data with third parties
We do not sell or rent your data to any third party. We only share data in the following cases:
The entity | Purpose |
Meta (WhatsApp API) | Activate the AI Chatbot and send notifications |
OpenAI (GPT-4o) | Automated conversation processing |
Hosting provider (server) | Secure data storage |
Payment gateways | Processing user subscriptions |
Legal authorities | Only when there is a binding court order |
Fourth: Data security
Full data encryption in transit (SSL/TLS)
Database encryption at rest
Multi-tenant isolation of individual subscribers’ data
Regular backups
Limited access for the technical team
Fifth: User rights
You have the right at any time:
View your stored personal data
Correct any inaccurate data
Permanently delete your account and all your data
Export your data in a readable format
Object to any specific data processing
To exercise any of these rights, contact us at: info@followra.com
Sixth: Data retention
Active account data: Retained for the duration of the subscription.
After cancellation: Data is deleted within 30 days.
Financial records: Retained for 5 years in accordance with legal requirements.
Seventh: Cookies
The followra.com website and control panel use cookies for the following purposes:
Maintaining your login session
Remembering user preferences
Analyzing performance and improving the experience
You can disable cookies in your browser settings; however, this may affect some website functionality.
Eighth: Children’s privacy
Followra does not target individuals under the age of 18, and we do not knowingly collect their data. If you become aware that data belonging to a minor has been collected, please contact us immediately to have it removed.
Ninth: Policy changes
We reserve the right to update this policy at any time. You will be notified of any material changes via email or in-app notification 14 days prior to their implementation.
Contact us
Email: info@followra.com
Website: followra.com
Control panel: dashboard.followra.com